Privacy Policy
Effective Date: Aug 1, 2024
At Neobrix Saas Solutions Pvt Ltd and Neobrix Pte Ltd, we are committed to protecting the privacy of our users and customers. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services, including the Payments SDK, Observability Suite, and AI Agents (collectively referred to as "Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
1.1 Personal Information
When you use our Services, we may collect personal information that can identify you, such as your name, email address, phone number, billing information, and other contact details.
1.2 Usage Data
We may collect information about how you interact with our Services, including your IP address, browser type, device information, and other data related to your usage patterns.
1.3 Transaction Data
For customers using the Payments SDK, we may collect transaction details, including payment amounts, methods, dates, and other related information.
1.4 Analytical Data
When using the Observability Suite, we may collect data related to application performance, system metrics, error logs, and other diagnostic information.
1.5 AI Interaction Data
For customers using AI Agents, we may collect data related to interactions with the AI, including commands, responses, and any related content generated or processed by the AI.
2. How We Use Your Information
We use the information we collect for various purposes, including:
2.1 Service Provision
To provide, maintain, and improve our Services, including customizing and personalizing your experience.
2.2 Communication
To communicate with you, including sending you updates, newsletters, and responding to your inquiries.
2.3 Billing and Payments
To process transactions and manage billing and payment information related to the use of our Services.
2.4 Analytics and Performance Monitoring
To analyze usage patterns and improve the functionality and performance of our Services, especially the Observability Suite and AI Agents.
2.5 Compliance and Legal Obligations
To comply with legal obligations, resolve disputes, and enforce our agreements.
3. How We Share Your Information
We may share your information in the following circumstances:
3.1 Service Providers
We may share your information with third-party service providers who assist us in operating our Services, such as payment processors, cloud service providers, and analytics providers.
3.2 Legal Compliance
We may disclose your information if required by law or in response to valid requests by public authorities (e.g., a court or government agency).
3.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
3.4 With Your Consent
We may share your information with third parties if you provide your explicit consent.
4. Data Security
We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
6.1 Access and Correction
You have the right to access the personal information we hold about you and request corrections to any inaccuracies.
6.2 Deletion
You may request the deletion of your personal information, subject to certain legal exceptions.
6.3 Opt-Out
You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails.
6.4 Data Portability
In certain circumstances, you may request that we provide your personal information in a structured, commonly used, and machine-readable format.
7. Children’s Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it.
8. International Data Transfers
If you are accessing our Services from outside India, please note that your information may be transferred to and processed in [Your Country], where data protection laws may differ from those in your jurisdiction.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If we make significant changes, we will notify you by email or through our Services. Your continued use of our Services after such changes indicates your acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Neobrix Saas Solutions Pvt Ltd
19, Satra Plaza, Sector 19D, Thane, Navi Mumbai 400705
hello@neobrix.io
+919867033155